Q Mobility runs Abu Dhabi's on-street parking, road tolling, and barrier-less parking network - from resident permits to toll gate registration to towed-vehicle recovery. Ask Qonnect and get a real answer, a real case number, or a real person, in one message.
Qonnect, Hamad, and Contact Us aren't three separate bots - every one of them leads into the exact same reasoning core, which checks the live knowledge base and the Salesforce case system before a single reply is ever sent back to you.
Qonnect and Hamad are both AI assistants, reading and writing to the same knowledge base. When neither can answer something confidently, the AI itself searches for the gap and drafts the fix - a person just has to approve it before it goes live.
Qonnect or Hamad still replies - never a dead end for the customer - but the question and that reply are quietly logged for review.
Every new question is compared against the current knowledge base in both languages, to see how close an existing answer already comes.
If something's missing, the AI drafts only the missing piece. The existing answer is never rewritten, so nothing already correct is ever silently lost.
Every draft waits in a review queue for someone to read, edit, and preview exactly as it will look live - before it ever reaches a real customer.
The reviewer chooses: fold the improvement into the existing FAQ, or give it its own new entry - whichever keeps the knowledge base accurate.
One approval updates Qonnect, Hamad, and the public FAQ page together - the next customer who asks gets a confident answer right away.
Q Mobility is the government entity responsible for Mawaqif on-street parking, the Darb road tolling network, barrier-less Smart Parking at malls and landmarks, and vehicle towing & impound across the emirate - with physical service centres in both Abu Dhabi and Al Ain.
Every digital service - from a resident permit renewal to a toll fine payment - runs through the UAE's national digital identity, UAE Pass, and the Abu Dhabi government's TAMM platform, most completed in around 6 minutes. Qonnect, Hamad, and this Contact Centre are simply new front doors onto that same infrastructure.
Mawaqif, Darb, and Smart Parking - all covered in one place, in any language.
On-street public parking across Abu Dhabi - resident permits from AED 800/year, visitor and commercial passes, subscriptions, fine and grievance enquiries, plus vehicle towing, impound, and car pound release for violations.
PERMITS · FINES · TOWINGVehicle registration, wallet top-ups, exemptions, and violation disputes across Abu Dhabi's toll gates - including the newer Ghantout and Al Qurm gates, charged 24/7.
WALLET · TOLLS · BILLINGBarrier-less entry and exit at multi-storey car parks, major malls like Abu Dhabi Mall and Mushrif Mall, and transport hubs - including the Etihad Rail stations at MBZ and Fujairah. No gates, no tickets, automatic billing.
BARRIER-LESS · MSCPEvery complaint gets a genuine Salesforce case number, on the spot - not "we'll email you"
Recognizes an existing open complaint and merges into it instead of creating clutter
Verifies your number by email and greets you by name - every channel, no re-asking
A real team member steps in for anything the AI can't resolve on its own
Qonnect doesn't just answer questions from a script. It reads and writes directly to Q Mobility's live case system - so a complaint you raise here is the exact same case our team works from.
Hamad is Q Mobility's voice kiosk - a real, hands-free conversation, not a voice-to-text bot bolted onto a script. Ask, listen, and follow up naturally, exactly like talking to a service desk agent.
A short guided form for feedback, grievances, exemptions, complaints, or service outages - classified and routed exactly like a Qonnect conversation, just without having to type it out as one.