Q Mobility runs Abu Dhabi's on-street parking, road tolling, and barrier-less parking network โ from resident permits to toll gate registration to towed-vehicle recovery. Ask Qonnect and get a real answer, a real case number, or a real person, in one message.
Qonnect, Hamad, and Contact Us aren't three separate bots โ every one of them leads into the exact same reasoning core, which checks the live knowledge base and the Salesforce case system before a single reply is ever sent back to you.
Q Mobility is the government entity responsible for Mawaqif on-street parking, the Darb road tolling network, barrier-less Smart Parking at malls and landmarks, and vehicle towing & impound across the emirate โ with physical service centres in both Abu Dhabi and Al Ain.
Every digital service โ from a resident permit renewal to a toll fine payment โ runs through the UAE's national digital identity, UAE Pass, and the Abu Dhabi government's TAMM platform, most completed in around 6 minutes. Qonnect, Hamad, and this Contact Centre are simply new front doors onto that same infrastructure.
Mawaqif, Darb, and Smart Parking โ all covered in one place, in any language.
On-street public parking across Abu Dhabi โ resident permits from AED 800/year, visitor and commercial passes, subscriptions, fine and grievance enquiries, plus vehicle towing, impound, and car pound release for violations.
PERMITS ยท FINES ยท TOWINGVehicle registration, wallet top-ups, exemptions, and violation disputes across Abu Dhabi's toll gates โ including the newer Ghantout and Al Qurm gates, charged 24/7.
WALLET ยท TOLLS ยท BILLINGBarrier-less entry and exit at multi-storey car parks, major malls like Abu Dhabi Mall and Mushrif Mall, and transport hubs โ including the Etihad Rail stations at MBZ and Fujairah. No gates, no tickets, automatic billing.
BARRIER-LESS ยท MSCPEvery complaint gets a genuine Salesforce case number, on the spot โ not "we'll email you"
Recognizes an existing open complaint and merges into it instead of creating clutter
Verifies your number by email and greets you by name โ every channel, no re-asking
A real team member steps in for anything the AI can't resolve on its own
Qonnect doesn't just answer questions from a script. It reads and writes directly to Q Mobility's live case system โ so a complaint you raise here is the exact same case our team works from.
Hamad is Q Mobility's voice kiosk โ a real, hands-free conversation, not a voice-to-text bot bolted onto a script. Ask, listen, and follow up naturally, exactly like talking to a service desk agent.
A short guided form for feedback, grievances, exemptions, complaints, or service outages โ classified and routed exactly like a Qonnect conversation, just without having to type it out as one.